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DERRAVON

Shipping Policy

The products presented in our store are shipped by our international suppliers directly to the address provided at checkout upon order completion.

  • Shipping cost: we offer free shipping worldwide, at a fixed cost of $0.00.
  • Delivery time: delivery takes from 12 to 16 days after the product is dispatched, depending on the destination.
  • Processing time: orders are dispatched between 3 and 6 business days after payment confirmation in our system.
  • Tracking code: we provide a tracking code so you can follow the progress of your delivery.

Attention: in certain cases the delivery time may extend by a few additional business days due to logistical delays, strikes, holidays, peak periods at postal services, or other external factors beyond our control.

Taxed or customs-cleared products

Most Derravon orders are delivered by the local postal service to the address requested by the customer without additional costs. However, in rare cases, an order may be subject to customs duties or import taxes by local government authorities. If this occurs:

  • The postal service or customs authority will notify the customer of the assessed tax.
  • The customer must complete the required procedure and pay the applicable tax or duty to release the package.
  • Derravon is not responsible for refunding taxes, fees or duties charged by government or customs authorities.

Payment confirmation

After purchase, payment confirmation may take from 1 to 3 business days, depending on the rules of the payment gateway and card brands.

Processing and delivery

  • You will receive the tracking code by email, using the contact information provided at checkout, within 8 business days of payment confirmation.
  • Please inspect your order on delivery. If the packaging is damaged, open or tampered with, refuse the delivery and contact our Customer Support Center immediately.
  • Products pass through international customs clearance and inspection before being released for delivery.
  • Delivery is generally handled by the national postal service or a designated courier. If the recipient is absent or the area has delivery restrictions, the carrier may leave a notice to collect the package at the nearest local branch.
  • If your order contains two or more products, they may be shipped separately, with a separate tracking code for each item.

Order tracking and restrictions

  • Because orders ship internationally, tracking information on carrier websites may take 5 to 20 business days to update after the tracking code is generated.
  • Products damaged in transit are the responsibility of the postal or shipping service.
  • Providing the correct delivery address is the customer's responsibility. If a product is returned because of an incorrect address or missing details, it will be re-shipped only after a new shipping fee is paid.
  • If delivery is unsuccessful, the order will remain available for pickup at the carrier's facility for the period the carrier allows. If it is not collected, it will return to the sender and re-shipment will be arranged between Derravon and the customer.

Customs duties and charges

As this is an international import service, any order may be subject to customs procedures and taxation. Derravon is not responsible for additional costs (fees, charges and taxes) levied by government authorities.

Questions? Contact our Customer Support Center at support@derravon.com.