Refund Policy

Our commitment is to your full satisfaction. If you have purchased a product in our online store and need to request a refund, exchange or return, please follow the guidelines below.

1. Change of mind

You may return a product for any reason within 14 calendar days of delivery.

2. Defective products

• Manufacturing defects: you may request an exchange or refund for a manufacturing defect within 30 calendar days of receipt.
• Visible damage or missing parts: for obvious issues such as damaged glass, visible scratches or missing parts, contact us within 24 hours of delivery with photos of the package you received. After this period, the issue will be considered the result of use.

The first step for any exchange or return is to contact our Customer Support Center at support@derravon.com, who will send you all the instructions.

Conditions for returns

• The product must show no signs of use.
• Adjustable parts (for example a bracelet with removable links) must not have been altered.
• The product must be returned in its original packaging, including the postal packaging with the tracking label intact.

Returns that do not meet these conditions are not eligible for a refund or exchange.

Once we receive the package, we will check that the return conditions are met. If the return is approved, you may choose between:

• Exchanging the item for another product available in our store.
• A refund of the product's price to your original payment method. Shipping costs are not refunded if the item received was correct and in perfect condition.

Warranty

All Derravon products come with a 30-day warranty from the delivery date.

To claim the warranty, send us a video of up to 1 minute showing the issue. The video must include the product packaging, with the shipping label visible. If you send photos instead, the defect must be clearly visible and the packaging must appear in the image.

Note: Derravon does not provide technical assistance or have authorized repair centers. Our team will help you find the best possible solution within this refund policy.

Cases not covered by the warranty

The warranty does not cover cosmetic damage that occurs after delivery, such as broken or cracked glass. It also excludes:

• Damage caused by liquids beyond the watch's stated water resistance.
• Defects caused by repairs or modifications made by the customer or third parties.
• Inappropriate use of accessories.
• Natural wear and tear, such as surface scratches or oxidation.
• Normal reduction in battery life.
• Resistance tests performed by the customer, such as impact or water-resistance tests.

This policy does not affect your statutory rights as a consumer.

Questions? Contact our Customer Support Center at support@derravon.com.