Privacy Policy

Welcome to Derravon (the "Store", "we", "us" or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.

By accessing or using our store, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

Personal identification information: name, billing address, shipping address, email address and phone number provided at checkout.
Transaction data: details of the products you purchase and the payments you make. Card details are processed securely by our third-party payment providers and are never stored on our servers.
Technical and usage data: IP address, approximate location (used to show prices in your currency), browser type and version, time zone, operating system and how you use the site, collected automatically as you browse.

2. How we use your information

To process, fulfill and manage your orders, deliveries and returns.
To communicate with you about your orders and customer service requests.
To send newsletters and marketing emails when you subscribe (you can unsubscribe at any time).
To measure and improve the performance of our website and advertising, and to keep the store secure.
To comply with legal obligations, resolve disputes and enforce our agreements.

3. Sharing of your information

We do not sell, trade or rent your personal information to others. We share data only with service providers strictly necessary to operate our business, such as:

Logistics and courier companies, to deliver your packages.
Payment processors, to handle transactions securely.
IT and hosting providers that support our website.
Advertising and analytics partners (such as Meta, Google and TikTok), which receive information about your visit through cookies, as described below.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to remember your preferences (such as your country, currency, language and cart), analyze site traffic and measure and personalize advertising. Advertising partners may use these cookies to show you Derravon ads on other websites and apps. You can set your browser to refuse cookies or to alert you when cookies are being sent; if you do, some parts of the store may not work properly.

5. Data security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, disclosure or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your data protection rights

Depending on where you live, you may have the following rights regarding your personal data:

Access: the right to request a copy of your personal data.
Rectification: the right to have inaccurate or incomplete information corrected.
Erasure: the right to have your personal data deleted under certain conditions.
Opt-out: the right to object to or restrict the use of your data for direct marketing.

To exercise any of these rights, email us at support@derravon.com.

7. Children's privacy

Our store is not intended for anyone under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal data, please contact us immediately.

8. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page. We encourage you to review this policy periodically.

Questions? Contact our Customer Support Center at support@derravon.com.